Frequently Asked Questions
Guarantees
What is your satisfaction guarantee?
We want you to love your Wildchild London purchases. If you’re not completely satisfied, you can return the product within 30 days for a full refund or exchange, as long as it’s in its original condition.
Are your clothes durable?
Absolutely! All Wildchild London garments are designed to last, using high-quality materials and craftsmanship to ensure they stand up to daily adventures and countless washes.
Delivery and Returns
How long does delivery take?
We aim to dispatch all orders within 2-3 working days. Once dispatched, delivery typically takes 3-5 working days in the UK. International shipping times vary based on location.
What is your returns policy?
You can return or exchange any item within 30 days of receiving your order, provided it’s unworn and in its original condition. Please visit our Returns page for full details.
Who Are You Guys?
Who runs Wildchild London?
Wildchild London is owned and operated by Adam Knight, who is passionate about creating sustainable, fun, and fashionable kids’ clothing that supports local manufacturing in the UK.
What is your mission?
We’re on a mission to bring a sense of fun to kids’ wardrobes, while championing sustainability and UK-made products with a low carbon footprint.
Why Should I Buy from Wildchild London?
What makes Wildchild London different?
We combine bold, playful designs with sustainable practices. Every product is made in Britain using ethical manufacturing methods, so you can feel good about your purchase while your kids look great!
Are your products environmentally friendly?
Yes! We use certified organic fabrics and water-based inks, and our packaging is 100% recyclable.
Where Are Your Products Made?
Are your products made in the UK?
Yes! All Wildchild London clothing is proudly made in Britain. By producing locally, we reduce our carbon footprint and support ethical working practices.
What materials do you use?
We use certified organic cotton and recycled materials wherever possible, ensuring our products are safe for kids and kind to the planet.
Sizing and Fit
How do I choose the right size for my child?
We’ve included a detailed size guide on every product page to help you pick the perfect fit. If you’re between sizes, we recommend sizing up to give your little one room to grow.
Are your clothes true to size?
Yes! Our clothing is designed to be true to size with a little extra room for comfort and movement. If you’re unsure, our size guide provides measurements for each age group.
Fabric and Care
Are your clothes soft and comfortable?
Absolutely. We use high-quality organic cotton and other soft, breathable fabrics to ensure maximum comfort for your little ones.
How do I care for Wildchild London clothes?
Our garments are easy to care for! Most items can be machine washed at 30°C. Always check the care label for specific instructions to keep your Wildchild pieces looking their best.
Sustainability
How sustainable are your clothes?
Sustainability is at the heart of everything we do. We use certified organic cotton, recycled materials, and water-based inks. Plus, by manufacturing in the UK, we minimise our carbon footprint.
Do you use plastic-free packaging?
Yes! All our packaging is plastic-free and fully recyclable.
Gifting and Special Occasions
Can I send a Wildchild London gift directly to someone?
Yes, we offer a gifting option - simply email adam@wildchildlondon.co.uk after your purchase and we can get it organised. You can include a personal message, and we’ll ensure your gift is beautifully packaged and sent directly to the lucky recipient.
Do you have gift cards?
We do! Wildchild London gift cards are the perfect choice if you’re unsure what size or style to pick. They’re available in various amounts and delivered via email.
Stock and Availability
Will you restock sold-out items?
Many of our items are made in small batches to reduce waste, so once they’re gone, they’re gone! If an item you love is out of stock, let us know, and we'll see if we can order some more.
Do you offer limited edition collections?
Yes, we often release limited edition collections with unique designs and colors. Keep an eye on our Latest Additions category to stay updated.
Ordering and Checkout
Can I change my order after I’ve placed it?
If you need to make changes to your order, please contact us immediately. We’ll do our best to accommodate your request before the order is processed.
Do you offer discounts or promotions?
We occasionally run sales and promotions. Sign up for our newsletter to stay in the loop and enjoy exclusive offers.
Need More Help?
If you have a question that’s not answered here, please don’t hesitate to contact us at adam@wildchildlondon.co.uk. We’d love to hear from you!